Terms and Conditions

SUMMARY

Check in time: after 15.00h on arrival day
Check out: before 11 .00h on departure day
Payment: bank transfer deposit (30%) required within 48 hours of the reservation confirmation as your reservation guarantee. Remaining 70% is paid up to 15 days prior to the day of arrival. For booking made within 15 days before arrival, the guest shall pay the full booking amount of 100 % immediately.
House rules: smoking, pets and parties are not allowed.
Cancelation: the guest shall be charged 30 % of the booking amount in case of cancelation after booking and an additional 70 % in case of cancelation within 14 days prior arrival. In the case of the guest not showing up at all, 100% shall be charged.

1 . INTRODUCTION
Villa Lagom is a licensed vacation house that provides accommodation services. Before booking the accommodation, the guest shall acquaint himself with all terms and conditions.
All terms and conditions stated here shall apply equally to all reservations and all persons, i.e. apply equally to the reservation holders, other guests, agencies, guest staff, friends and visitors.

2. RESERVATION
By making a reservation, you are entering into an agreement between you as the tenant and the owner of the holiday home (“Villa Lagom”).
The reservation shall be valid from the moment of the reservation confirmation. In order for the reservation to be valid, the reservation holder shall be at least 18 years old and has paid a deposit of 30% of the rental amount.

Guest makes a reservation by sending mail or contacting owners by whatsapp, and guarantees that the information provided is valid.
After the initial reservation, each guest shall receive payment instructions and all other useful information about the reservation and check-in.

The guest shall make the payment within 48 hours of the receipt of the payment instructions. During this period, the requested dates shall be blocked in the availability calendar and the guest shall submit a confirmation of payment.

After the guest submits the payment confirmation and the payment is credited to the account (IBAN), the reservation shall be considered confirmed. If the guest does not make the payment within 48 hours of the receipt of the payment instructions, the booking shall be considered not confirmed or cancelled respectively and Villa Lagom shall make the requested dates available for further bookings without any obligations to the guest and any obligations in terms of damage compensation due to an unrealised booking.


3. PRICES AND PAYMENY
Unless otherwise stated, all prices are listed in Euro (€) and per night. Prices include all taxes and the sojourn tax. The rental price of the accommodation includes all costs of utilities (water, electricity, Internet, waste collection, etc.), parking, final cleaning, bed linen, towels, and the registration of stay.
Payment is made by bank transfer or credit card in two instalments; the first instalment is the advance payment in the amount of 30% as confirmation of booking and the second instalment is the remaining 70% up to 1 5 days before arrival.
For bookings made within 14 days before arrival, the guest shall pay the full booking amount of 100% immediately.


4. CANCELATION/CHANGES
The guest shall be charged 30% of the booking amount in case of cancellation after booking and an additional 70% in case of cancellation within 15 days prior arrival. In the case of the guest not showing up at all, 100% shall be charged.
After confirmation of booking, the guest may send a request to change the reservation, which shall not be binding to Villa Lagom and Villa Lagom shall, depending on the request and options, inform the guest whether the change of reservation is possible or not.
The guest shall make payments under these terms and conditions. If the payment is not made within the specified payment deadlines, Villa Lagom shall be entitled to terminate the contract and cancel the reservation without refunding the amount paid so far.


5. ARRIVAL/DEPARTURE TIME-CHECK IN/CHECK OUT
All arrivals and check-in shall be after 3 pm (15:00), and departures and check-out until 1 1 am (11:00). Early arrivals and later departures shall be possible only upon approval of Villa Lagom.
In case the guest does not show up on the scheduled date and time of arrival, the booking shall remain valid and the property reserved for 24 hours. If there is no notification from the guest on the new arrival date or time within these 24 hours, Villa Lagom shall be entitled to make the property available in the availability calendar for other reservations. In this case, the guest, who did not show up at the check-in, shall not be entitled to refund of the booking amount.


6. GUEST REGISTRATION
Upon arrival, guests shall present valid travel documents (identity card or passport) for the guest’s registration. A guest who refuses to present a valid travel document will be denied access to the accommodation facility.


7. ACCOMMODATION UNIT
The number of persons in the accommodation unit shall not exceed the permitted, advertised or prescribed one. That number includes children. If the accommodation unit is being occupied by more people than the maximum number allowed, the Villa Lagom shall be entitled to request the additional people to vacate the accommodation unit. If the guests do not comply with this request, Villa Lagom shall be entitled to terminate the contract with immediate effect and no further notice. All guests shall be obliged to vacate the accommodation unit within 2 (two) hours. There shall be no refund for the unused rental time in the accommodation unit. Setting up tents or parking caravans and the like on the property or next to the accommodation is prohibited. If this term is violated, Villa Lagom shall be entitled to terminate the contract with immediate effect and no further notice. All guests shall be obliged to vacate the accommodation within 2 (two) hours. There shall be no refund for the unused rental time in the accommodation unit.

Pets are not allowed.
Smoking is prohibited inside all accommodation facilities. The security deposit shall be charged for violating the smoking ban.

Occasionally guests may unexpectedly experience noise from neighbours, traffic etc. Villa Lagom can’t be held accountable for unexpected noise, it is vacation place for others too.

Internet is an service provided through the internet operator in various ways, where various deviations in the speed of the Internet may be possible. Villa Lagom shall not be held responsible for a bad signal, overloaded system or other issues with coverage, speed or data amounts.
Children’s playgrounds shall be used under adult supervision and guests shall use them at their own risk.
We kindly ask you to take care of the house and we will make sure you have everything you need for your perfect vacation.

Here are some more rules: We would like you not to leave sauna on after using it and to be responsible with it. We are trying to live lagom way, so we would please you to do the same by being aware of environment and ecology. It is forbidden to jump from the terraces into the pool for your own safety! Don’t leave fire on barbecue unsupervised and don’t throw garbage or leftovers around in nature please.
#LIVELAGOM


8.SECURlTY DEPOSIT/COMPENSATION FOR DAMAGES
Upon arrival, the guest shall provide a security deposit in cash to the property owner/host of the accommodation facility. The amount of the deposit is 500 €. The deposit amount serves as security for the property owner in case of any damages to the accommodation. Villa Lagom shall be entitled to keep the deposit amount and repair the damage thereof.

If the damage is less than the deposit amount, Villa Lagom shall return the difference in the amount of actual damage and the amount of the given deposit.

If the guest/guests have caused damage greater than the deposit amount, they shall compensate the full amount of damage (entire damage).

If there is no damage to the accommodation facility, Villa Lagom shall refund the amount of the security deposit to the guest upon departure.
Guests shall report any damage caused to the accommodation unit immediately!


9. COMPLAINTS AND DEFECTS
If the guest observes insufficient cleaning, defects and the like, the guest shall file a complaint immediately to Villa Lagom’s owner and shall grant them a reasonable time limit to remedy these defects. Villa Lagom shall bear responsibility for deviations in the condition and equipment of the accommodation unit in regard to the one listed on the website.


10. PERSONAL DATA AND DOCUMENTATION
Villa Lagom shall keep all information and documentation a trade secret pursuant to local regulations on personal data protection.


FINAL “RULE”: We wish you to enjoy your stay in Villa Lagom and we are looking forward to accommodate you in this beautiful place, and will do our best to make your dream vacation here!